Last updated: 28 June 2026
Refund Policy
We want you to be happy with your art. This policy covers the three things you can pay for on ArtMosa: credits, subscriptions and physical prints.
1. Credits and HD downloads
- Unused credits can be refunded within 14 days of purchase. Email us and we will reverse the charge to your original payment method.
- Spent credits (used to generate a preview or download an HD file) are non-refundable, because the AI work and HD render have already been delivered.
- If a generation fails for a technical reason on our side, we automatically refund the credits to your account. No action needed from you.
2. Subscriptions
- You can cancel at any time from Account → Subscription. Your plan stays active until the end of the paid period.
- New subscriptions are refundable in full within 7 days as long as fewer than 10 credits from that cycle have been spent.
- Monthly credits do not roll over and are not refundable once the cycle ends.
3. Physical prints
- Prints are made to order by our production partner. If your print arrives damaged, defective or visibly different from your preview, we will reprint or refund it in full.
- Email support@artmosa.com within 14 days of delivery with a photo of the issue and your order number.
- Because each print is custom-made, we cannot accept returns for change of mind.
4. How to request a refund
Email support@artmosa.com from the address on your account, with your order or transaction ID. We reply within 1 business day and refunds reach your bank within 5–10 business days after approval.